Job Description
Join Our Dynamic Team:
We are seeking highly skilled and motivated Remote Customer Service Representatives to join our team at Workwarp, a leading HVAC company on the East Coast. As a Remote Customer Experience Specialist, you will have the opportunity to work from the comfort of your own home, providing top-notch service to our customers while enjoying a competitive salary, excellent benefits, and a comprehensive rewards package.
Key Highlights:
- Competitive hourly rate: $18.50/hr
- Generous performance-based bonuses and overtime opportunities
- Comprehensive benefits package, including 401K and PTO
- Flexible scheduling with various 2nd shift options available
- Hands-on training and ongoing support
- Opportunities for career growth and professional development
Job Responsibilities:
- Handling incoming customer phone calls and providing exceptional service
- Updating client accounts and scheduling services for HVAC technicians
- Providing detailed notes and dispatching updates to technicians
- Processing payments, refunds, and low-level escalations
- Upselling specials and promotions to customers
Requirements:
To be successful in this role, you should:
- Possess excellent communication and interpersonal skills
- Be highly personable and outgoing
- Be committed to providing top-notch service
- Be willing to submit to a pre-employment screening, including a drug and background check
What We Offer:
In addition to a competitive salary and benefits package, we offer:
- A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive rewards package, including bonuses and perks
- A flexible and remote work arrangement
Ready to Apply?
If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply now. Please submit your updated resume for immediate consideration.
Apply Now
Apply Now