Job Description
Join Our Team of Innovators in Mobile and Online Banking Technology
We're seeking a highly motivated and tech-savvy Junior Tech Support Specialist to join our 24/7 live-chat team, providing top-notch support to our clients' mobile and online banking solutions. As a key member of our team, you will work closely with our clients, resolve technical issues, and collaborate with our technical team to deliver exceptional customer experiences.
Role Overview
- Start Date: Immediate openings available
- Compensation: Competitive salary and benefits package
- Company: Workwarp, an industry leader in mobile and online banking technology
- Position: Junior Tech Support Specialist
- Location: Fully remote work arrangement
Responsibilities
In this exciting role, you will:
- Develop in-depth knowledge of our banking software and apps to provide expert support to clients
- Collaborate with software technicians, technical support, and developers to resolve complex technical issues
- Analyze technical logs to troubleshoot and resolve issues encountered during 24/7 client support projects
- Communicate technical processes and solutions to clients in a clear and concise manner
Requirements
To succeed in this role, you will need:
- Excellent written and spoken English skills
- Strong troubleshooting and problem-solving abilities
- Ability to learn technical skills quickly and adapt to new technologies
- Strong communication and interpersonal skills to build rapport with clients and colleagues
Nice to Have
Previous experience in the following areas would be an asset:
- Banking live-chat support
- Technical support
- Dialogflow
- Mobile phone platforms (iOS and Android)
- Project management
- US banking system knowledge
What We Offer
In return for your skills and experience, we offer:
- Fully remote work arrangement
- Long-term employment opportunities
- Competitive salary and benefits package
- Paid sick leave and internal medical insurance policy
- Community of practice and regular knowledge sharing among colleagues
- Internet compensation ($50 per month)
- Friendly and easy-going international team and colleagues
Ready to Join Our Team?
If you're a motivated and tech-savvy individual looking for a new challenge, we want to hear from you. Apply now to take the first step in your career as a Junior Tech Support Specialist!
Apply Now
Apply Now