Job Description
Join Our Team as a Content Moderator and Make a Difference!
Workwarp is seeking a highly skilled and detail-oriented Content Moderator to join our team on a full-time basis. As a Content Moderator, you will play a crucial role in maintaining the quality and integrity of our online marketplace by reviewing user-generated content, providing exceptional customer support, and ensuring compliance with our publication rules.
Key Responsibilities:
- Review and moderate user-generated content, such as sales ads, to ensure compliance with our publication rules and guidelines.
- Provide timely and effective support to users via email, responding to their questions and concerns related to the online marketplace.
- Participate in regular training sessions to stay up-to-date on market trends, moderation best practices, and publication rules.
- Collaborate with managers to identify trends, common user mistakes, and areas for improvement.
- Evaluate and make informed decisions in accordance with defined policies and guidelines.
Requirements:
- Native or fluent in Danish (both verbal and written) and fluent in English (minimum B2 level).
- Previous experience in content moderation, customer care, or online business is an advantage.
- Proficient in Microsoft Office applications and computer literate.
- Flexible, reliable, and able to make quick decisions in a dynamic environment.
- Strong attention to detail and customer-focused with a willingness to assist.
- Team player with excellent communication and interpersonal skills.
What We Offer:
- Competitive salary and benefit package.
- Extra days of vacation on top of common allowance.
- Free fruit, tea, and coffee if you prefer working in our office.
- Ability to work from home when working late shifts and weekends.
- Free day transport to the office from certain areas within Malta.
- Team performance bonus and working from home allowance.
- Corporate discounts for gym memberships, shops, and taxis.
- Private Health Insurance, eye care tests, health and wellbeing professional support.
- Comprehensive training and constant feedback.
- Relocation support for international applicants.
How to Apply:
Ready to join our team? Click "Apply Now" and take the first step towards a rewarding career as a Content Moderator!
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