Job Description
Job Highlights:
- Position: Client Advocate
- Location: Remote
- Compensation: Competitive salary ($43,888.00 - $85,068.00 per year)
- Start Date: Immediate openings available
- Company: CVS Health
Join our team at CVS Health, where our purpose is to bring heart to every moment of our customers' health. We're committed to delivering human-centric health care and making a positive impact on our communities.
As a Client Advocate, you will play a vital role in supporting the service and administration of Aetna's products, developing strong relationships with customers, and executing processes that meet their needs. Your goal will be to achieve profitable growth through exceptional customer service and effective plan administration.
Key Responsibilities:
- Develop and execute customer product/plan administration, ensuring seamless delivery of services
- Build strong relationships with customers through regular meetings, identifying gaps in service levels, and developing solutions
- Respond to customer inquiries, provide claim analysis, and address benefit questions and concerns
- Collaborate with the account management team to achieve growth and renewal objectives
- Support plan administration activities, including installation, plan set-up, eligibility, billing, and drafting
- Promote Navigator usage and implement strategies to increase adoption
Requirements:
- 1-3 years of experience in healthcare customer service
- 3+ years of experience with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams
- High school diploma or equivalent experience
Preferred Qualifications:
- Prior health insurance industry-related experience working with complex accounts
- Self-funded experience
- Prior account management experience within the health insurance industry
- Excellent customer service mindset, strong critical thinking, organizational, and analytical skills
- Effective communication skills, both verbal and written
What We Offer:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Paid Time Off (PTO) and paid holidays
- Opportunities for professional growth and development
Are You the One We're Looking For?
If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Submit your application today and take the first step towards a rewarding career with CVS Health!
Apply Now
Apply Now