Job Description
Join Actabl, a leading SaaS company empowering the hospitality industry through innovative technology solutions. As a Customer Success Manager, you will play a pivotal role in owning strategic customer relationships, driving long-term success, and advocating for customer needs within our organization.
We're passionate about delivering exceptional customer experiences, and we're looking for a talented professional to join our team. If you have a background in hotel operations and a passion for customer success, we encourage you to apply.
About the Role
In this role, you will:
- Manage a portfolio of Enterprise customers, ensuring strong relationships, ongoing product adoption, and long-term satisfaction.
- Develop and maintain strategic Account Plans that align with customer business goals and Actabl's solutions.
- Deliver regular business reviews to share insights, track progress, and consult on best practices.
- Lead and coordinate customer-facing projects, including product feature requests and strategic account growth.
- Drive customer engagement with proactive strategies that increase platform usage and deepen product adoption.
Requirements
Ideal candidates will have:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- At least 3 years of customer-facing experience in Customer Success, Account Management, or a related field.
- Experience leveraging tools and technology to enable proactive customer success.
- Proven ability to build and sustain customer relationships that drive retention and growth.
- Preferred background in the hospitality industry, with a passion for supporting the service industry and enhancing customer experiences.
What We Offer
- Competitive salary range: $75,000 - $80,000 depending on experience.
- Opportunity to work with a leading SaaS company in the hospitality industry.
- Collaborative and dynamic work environment with a remote team.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
How to Apply
If you're excited about our mission and have a passion for customer success, please submit your application. We can't wait to hear from you!
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