Job Description
We're seeking a highly skilled and compassionate Operations Support Associate to join our team at Imagen Technologies, a cutting-edge healthcare startup revolutionizing patient care. As a Weekend Overnight Operations Support Associate, you will play a vital role in providing exceptional customer service, troubleshooting, and support to our patients, physicians, and internal teams.
Key Highlights:
- Remote work arrangement with a competitive hourly rate ($24 - $29/hour) and benefits
- Full-time weekend overnight shift (Friday 6pm to Saturday 8am EDT, Saturday 6pm to Sunday 8am EDT, Sunday 6pm to Monday 8am EDT)
- 8-week remote training period (Monday - Friday, 40 hours/week) outside of regular shift schedule
- Opportunity to work with a high-growth company backed by Google Ventures and leading clinical networks
- Collaborative and dynamic team environment with a strong commitment to equal employment opportunity and diversity
About Us:
Imagen Technologies is transforming the healthcare landscape by enabling patients to receive immediate diagnostic tests, results, and next steps within a single primary care appointment. With over $160m in funding, we're rapidly expanding our AI-enabled platform across the US, aiming to deliver care to 5m patients by 2026.
Responsibilities:
- Provide exceptional customer service via phone, email, and chat, resolving issues and escalating as needed
- Triage calls, emails, and chat messages from customers and internal clinicians
- Monitor clinical systems to ensure operational targets are met
- Develop application expertise to support physicians, clinical staff, and support staff
- Facilitate provider communication and collaboration
- Input data into customer EMR systems and extract data for consult referral programs
Requirements:
- Associate's degree and 1+ year of experience in healthcare technology support, or High School Diploma/GED and 3+ years of experience
- Recent healthcare experience with EMR systems and ticketing system experience preferred
- Excellent verbal and written communication skills, with strong computer skills and attention to detail
- Organized and able to work in a fast-paced environment with strong documentation skills
What We Offer:
- Competitive hourly rate and benefits package
- Opportunity to work with a innovative and growing company
- Remote work arrangement with a reliable WiFi network and quiet workspace required
- Professional development and growth opportunities
How to Apply:
If you're a motivated and compassionate individual with a passion for healthcare technology, please apply now. We can't wait to hear from you!
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