End User Support - 2nd and 3rd shifts - Secret

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs personal computers and related software.
Connects personal computers and terminals to existing data networks.
Performs basic PC setups and assists users in their use.
Investigates user needs and makes recommendations regarding software and hardware purchases.
Maintains trouble logs and completes necessary paperwork for security requirements.
Follows security regulations regarding installation and maintenance of PCs and related hardware.
Coordinates with users, service desk, server administrators, and IT management.
Reviews the trouble ticket queue and resolves issues within established SLAs.
Participates in new installations, testing, and special projects as needed.

High school diploma or equivalent and a minimum of 6 years of experience OR a Bachelor's degree and a minimum of 2 years of experience OR an Associate's degree and 4 years of experience.
Current DoD Secret clearance with the ability to obtain and maintain a Top Secret clearance.
Ability to obtain and retain Special Program access clearance within 365 days from submission.
DOD 8570 IAT Level II certification (e.g., Security + CE).
Ability to lift equipment up to 50 lbs.
Experience in Microsoft Windows Desktop Operating Systems and Microsoft Office Product Suites.