Office Assistant - Maui Health System

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

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Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.
Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.
Receives, alphabetizes, identifies, and distributes all visit records to Patient Accounting Representatives (PARs); ensures proper handling of filing of claims, reports or follow up.
Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables.
Assumes responsibility for department computer information systems inquires and maintenance.
Files/purges reports, folders, bills and correspondence as necessary.
Requests medical records and x-ray reports via CRT.
Receives and reviews billing documents for distribution to PARs and/or mailing.
Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor.
Provides files, documents for check refunds, adjustments and re-submissions.
Distributes systems reports to appropriate persons.

Receives and/or responds to telephone inquiries/correspondence from patients, insurance carriers, employers and Kaiser employees; obtains/records necessary information; answers questions; directs difficult questions to appropriate person; maintains positive customer relationships through effective communication and follow-up.
Opens, sorts, screens, evaluates, and distributes incoming mail and charts to proper persons.
Receives, alphabetizes, identifies, and distributes all visit records to Patient Accounting Representatives (PARs); ensures proper handling of filing of claims, reports or follow up.
Receives, receipts, and prepares bank deposits and cash jackets for payments received for health plan dues and receivables.
Assumes responsibility for department computer information systems inquires and maintenance.
Files/purges reports, folders, bills and correspondence as necessary.
Requests medical records and x-ray reports via CRT.
Receives and reviews billing documents for distribution to PARs and/or mailing.
Duplicates medical records, bills, claims, reports and other requested information as necessary for sending to requestor.
Provides files, documents for check refunds, adjustments and re-submissions.
Distributes systems reports to appropriate persons.

Type 30 wpm.
10-key by touch.
Demonstrated knowledge of and skill in adaptability, customer service, interpersonal relations, oral communication, problem solving, teamwork, and written communication.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.