Patient Scheduler (Specialty Access Center)

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! The Patient Scheduler will use technology proficiently to identify and satisfy patient appointment scheduling needs, coordinate all aspects of patient scheduling needs, and provide pre-appointment instructions to patients at the time of the call.Requirements
• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years customer service experience in health care or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
Benefits
• Competitive wages
• Healthcare (including vision & dental)
• 401K
• Parking
• Tuition assistance

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