Job Description
About the position
- Responsibilities
- Refer calls/accounts to appropriate parties based on customer inquiries.
- Identify problem accounts and escalate as appropriate.
- Update the patient account record to identify actions taken on the account.
- Work with patients and guarantors to secure payment on outstanding account balances.
- Maintain minimum production standards.
- Achieve passing quality review scores per unit requirements.
- Produce acceptable unit collection volumes.
- Work within company attendance guidelines.
- Provide excellent customer service.
- Work with other team members and management in a professional manner.
- Requirements
- High School Graduate or GED preferred.
- Previous Call Center experience preferred.
- Minimum one-year related experience preferred, preferably in healthcare.
- Experience with collections in healthcare revenue space is preferred.
- This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted.
- Ability to work uninterrupted for shift (not including breaks/lunch).
- Nice-to-haves
- BILINGUAL is not required, but a plus.
- Benefits
- Comprehensive medical coverage that covers many common services at no cost or for a low copay.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
- Free counseling services and resources for emotional, physical and financial wellbeing.
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more.
- Consumer discounts through Abenity and Consumer Discounts.
- Education assistance (tuition, student loan, certification support, dependent scholarships).
- Colleague recognition program.
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
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