Job Description
Job Summary We are seeking a dedicated and highly motivated bilingual Call Center Agent (English/Spanish) to join our remote customer service team. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service in both English and Spanish. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work in a fast-paced remote environment. Key Responsibilities • * Handle inbound and outbound customer calls, addressing inquiries, and resolving customer issues. • * Provide accurate and timely information to customers regarding products, services, and company policies. • * Maintain a high level of customer satisfaction by offering prompt, professional, and friendly service. • * Document customer interactions and issues in the CRM system, ensuring all information is recorded accurately. • * Escalate complex issues to appropriate departments or supervisors when necessary. • * Follow established scripts and guidelines while adapting communication to meet customer needs. • * Assist with troubleshooting basic technical issues, product inquiries, and account management requests. • * Meet and exceed daily, weekly, and monthly performance goals, including call volume, customer satisfaction, and issue resolution. • * Stay informed on product updates and company policies to provide accurate information. • Required Skills and Qualifications • * Fluent in both English and Spanish (oral and written). • * Exceptional communication skills with a professional and courteous tone. • * Strong problem-solving abilities and attention to detail. • * Ability to handle difficult or irate customers with patience and professionalism. • * Proficient in using computer systems, CRM software, and Microsoft Office Suite. • * Ability to multitask and manage time effectively in a remote work environment. • * Strong organizational skills and the ability to work independently. • * Availability to work flexible hours, including evenings and weekends, as needed. • Experience • * Previous experience in a customer service or call center role is preferred, but not required. • * Experience in a bilingual customer support role is a plus. • * Familiarity with remote work and virtual communication tools is an advantage. • Working Hours • * Full-time or part-time positions available. • * Flexible work hours, including evenings and weekends, based on business needs. • * Remote work from the comfort of your home. • Knowledge, Skills, and Abilities • * Bilingual communication skills (English/Spanish) are essential. • * Ability to handle a high volume of customer interactions with professionalism and efficiency. • * Knowledge of customer service best practices and techniques. • * Familiarity with CRM systems and call center technology. • * Strong interpersonal skills and ability to build rapport with customers. • * Excellent active listening skills to accurately understand customer needs. • Benefits • * Competitive salary and performance-based incentives. • * Health insurance options (if applicable). • * Paid time off and holiday benefits. • * Flexible work-from-home schedule. • * Ongoing training and professional development opportunities. • * Access to company resources and employee discounts. • Why Join Progressive Technology? • * Be part of a growing, innovative company that values customer satisfaction and employee well-being. • * Work from the comfort of your home while making a positive impact on our customers experience. • * Enjoy a collaborative and supportive team environment. • * Opportunity to grow within the company and advance your career in customer service. • * Competitive pay and flexible work arrangements that prioritize work-life balance. • How to Apply To apply, please submit your updated resume along with a cover letter highlighting your bilingual skills and relevant experience. In your cover letter, be sure to demonstrate your passion for customer service and explain why you are a great fit for this role. We look forward to reviewing your application and welcoming you to our team! Apply tot his job