Job Description
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Role Description
- The Student Support Advisor plays a vital role in supporting students throughout their educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. Their role involves providing proactive, prompt, and accurate advising on financial, academic, and service-related matters, to ensure students receive the necessary support to reach graduation.
- Advocate for students at every stage of their academic journey by establishing personalized relationships.
- Monitor financial and academic progress and promote success through holistic advising.
- Connect students with resources and support services, addressing their concerns.
- Work collaboratively with faculty and staff to ensure students have the tools and support they need to succeed.
- Operate within a state-of-the-art call center architecture, offering one-call resolution.
- Cater to individual student needs and preferences through various communication channels.
- Responsibilities
- Provide support for the new student enrollment process by partnering with Admissions.
- Develop and validate an estimated financial plan and establish clear timelines for applicants.
- Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures.
- Monitor student accounts and provide guidance on financial eligibility.
- Proactively identify possible academic and financial obstacles by analyzing student data.
- Effectively leverage data and systems to track accurate enrollment, persistence, and graduation information.
- Possess knowledge of resources that can aid in providing informed recommendations based on student needs.
- Ensure precise documentation and preservation of information by capturing and recording all interactions.
- Employ a high level of discretion and independent judgment to evaluate intricate academic and financial situations.
- Qualifications
- Some college coursework required.
- A minimum of 1-year of exceptional customer service or prior advising experience in an education setting.
- Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
- Ability to proficiently use Microsoft Office suite (Outlook, Word, Excel, Teams), internet applications, and database software systems.
- A work environment free of distractions and interruptions during your scheduled shift.
- Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router via Ethernet.
- Preferred Qualifications
- Prior experience in a similar role within higher education.
- Title IV funding experience.
- Knowledge and experience with online learning.
- Experience working in a fast-paced, dynamic call center environment.
- Shift Expectations
- Working flexible hours including evening and rotating Saturdays.
- The first 5 weeks of training require daily attendance from 9 AM to 6 PM Central Time.
- Permanent schedule varies by time zone with evening shifts and weekend overtime required.
- Benefits
- 401(k) and Roth Plan with match.
- Paid Tuition Program.
- Remote and Flex Work Options.
- Medical, Dental and Vision Coverage.
- Paid Time Off.
- Paid Parental Leave.
- Fertility Coverage.
- Family and Domestic Partner Coverage.
- Adoption Assistance.
- Wellness Programs.
- Volunteer Time Off.
- Technology Stipend.
- Career Development Programs.
- Mental Health Care Programs.
- Tax Savings Account (FSA and HSA).
- Short-Term/Long-Term Disability Coverage.
- Life, Accident, AD&D, Critical Illness Insurance.
- Auto/Homeowners, Pet and Legal Insurance.
- Exclusive Discount Programs.
- Family Care Services.
- 2nd.MD, a virtual expert medical consultation service.
- Health Advocacy Service.
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