Job Description
About the position
- Responsibilities
- Dispatches drivers to calls as they are received, balancing cost and customer satisfaction.
- Works with sites and the service department to optimize routes based on customer needs.
- Determines daily driver staffing levels for responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day.
- Handles incoming calls and emails from customer service and sales departments regarding pick-up or delivery requests.
- Initiates communication with customers while drivers are on-site to resolve issues.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Ensures same-day service on missed pick-ups by managing routing and tracking driver movement.
- Requirements
- High School Diploma or G.E.D (accredited).
- Six months of relevant work experience in a team setting with effective communication skills.
- Ability to multi-task in a fast-paced work environment with excellent organizational skills.
- Computer skills with the ability to handle multiple programs and systems.
- Effective and professional communication via email, telephone, and 2-way devices.
- Desire and ability to learn Waste Management proprietary software applications.
- Benefits
- Medical, Dental, Vision, Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Paid Holidays
- Personal Days
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