Job Description
You will be a first responder to our client requests, ensuring any software support or troubleshooting issues are addressed in a timely manner, coordinate configuration deployments, assign JIRA tickets, manage updates and projects, and look for ways to continuously improve your assigned customers’ processes. *Need to have professional experience with SQL queries and ticket triage/resolution.
- What You'll Do:
- Represent by acting as a central point of contact for assigned customer(s)
- Build trusting relationships to ensure customer satisfaction
- Maintain a detailed knowledge of the customer’s business processes and systems
- Coordinate configuration and/or code deployments as necessary
- Track, triage and resolve reported defects and support client configuration questions
- Facilitate weekly client meetings, work through priority issues, and plan future initiatives
- Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
- Review changes and enhancements with clients
- Coordinate the work of both support and development resources when required
- Experience we need from you:
- 2 years of Healthcare or Software client/customer service support
- IT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, etc) a big plus
- SQL queries and reporting experience (joins, tables, union) is required
- Ability to communicate complex problems in an easily understood manner
- Ability to effectively communicate client needs to our internal staff
- Attention to detail and excellent analytical skills
- Excellent presentation, communication, and customer service skills
- Well, organized with the ability to prioritize and handle multiple assignments
- Organized with the ability to prioritize and handle multiple client issues and tickets
- Must be Green Card Holder or Citizen
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