Job Description
About the position
- Responsibilities
- Lead a team to drive digitization and automation initiatives.
- Partner and matrix manage partner organizations to drive process transformation.
- Develop lead practices around SPM and PPM.
- Strategic planning and portfolio prioritization of key transformational initiatives across multi-stakeholder groups.
- Manage transformational initiatives ensuring alignment to value-based outcomes.
- Collaborate with stakeholder groups to optimize, define, and analyze business processes and digitalization requirements.
- Oversee development of digitization and automation initiatives with internal/external development teams.
- Manage CAPEX and OPEX budgets.
- Resource management at the workstream level.
- Communicate executive updates across stakeholder organizations on priorities and status.
- Collaborate with key executive stakeholders to identify and prioritize digitalization and automation requirements.
- Requirements
- Bachelor's degree or four or more years of work experience.
- Six or more years of relevant work experience.
- Experience effectively communicating complex business and technical topics to all levels of the organization.
- Understanding of workflow automation, data, and information security.
- Ability to quickly learn and work with new emerging technologies and methodologies.
- Experience in problem solving and decision making, identifying risks and assessing solutions.
- Strong analytical, critical thinking, and quantitative skills.
- Experience in facilitating cross-functional discussions and driving alignment.
- Nice-to-haves
- MBA or advanced degree.
- Experience related to selling IT and managed telecommunications solutions.
- Architecture experience in conceptualization, definition, and development of IT and/or telecom-based products and services.
- Experience with ServiceNow PaaS across ITSM/TSM, ITOM/TSOM, OMT, CSM, and SPM.
- Familiarity with software-defined networking, programming languages (HTML, Java, Python), APIs, RPA, and collaboration tools.
- Experience with Hyperscaler platforms (AWS, Azure, Google) and large SaaS platforms (SFDC, Slack, etc.).
- Experience with Artificial Intelligence technologies and platforms.
- ITIL Foundations or similar certification.
- Experience in sales or service of Fortune 500 companies.
- Benefits
- Hybrid work environment with defined work location and work from home options.
- Minimum eight assigned office days per month set by the manager.
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