Job Description
Job Title: Virtual Receptionist Team Leader Job ID : IOHVRTLEG Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST (1-hour break, two 15-minute breaks) Days Off: Saturday & Sunday Offer: $1000/month Job Summary: You will be responsible for supervising and guiding a team of Virtual Receptionists, ensuring they deliver exceptional service while meeting performance targets. Your leadership will contribute to the overall success of our organization by fostering a positive and productive work environment. Key Responsibilities: • Supervise and lead a team of Virtual Receptionists, providing coaching, support, and guidance to ensure team success. • Monitor and evaluate team performance • Develop and implement strategies to improve team performance • Conduct regular team meetings to communicate updates, share best practices, and address challenges. • Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. • Handle escalated customer issues and complex inquiries, ensuring they are resolved promptly and effectively. • Collaborate with other team members to share customer feedback and insights to help improve products, services, and processes. • Prepare and maintain reports on team performance and key metrics for management review. • Assist in the recruitment and onboarding of new team members. Qualifications: • Bachelor's degree or equivalent work experience preferred. • Proven experience in a call center environment • Excellent communication and interpersonal skills. • Strong problem-solving abilities • Proficiency in call center software and customer relationship management (CRM) tools. • Strong organizational and time management skills. • Leadership and coaching skills to motivate and develop team members. • Flexibility to work shifts, including evenings and weekends if necessary. Original job Virtual Receptionist Team Lead /JOB ID/IOHVRTLEG/ posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs. Apply tot his job