Job Description
Who you are:
We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism.
- What you’ll do:
- Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism.
- Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments.
- Create and explain settlement statements.
- Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy.
- Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners.
- Review subordination requests for approval or denial.
- Follow all company, investor, and legal guidelines.
- What you’ll bring:
- 1-2 years of experience with mortgage servicing call centers.
- Experience reading mortgage documentation.
- Relentless attention to detail with a high degree of accuracy.
- Ability to multitask and work under pressure within a deadline-oriented environment.
- Comfort working independently as well as in a team environment, with a desire to take ownership of work.
- Strong client service skills, and an ability to communicate professionally with others.
- Comfortable with being assessed according to our quality control guidelines.
- Willingness to roll up your sleeves and assist with other tasks and teams as needed.
- Bachelor’s degree, ideally in business, finance or a related field.
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