Customer Service Representative – Order Support

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About English Georgian America

English Georgian America is a leading online retailer of luxury furniture and decor. We serve a global clientele—including top interior designers and private collectors—offering both in-stock and custom pieces. Renowned for our commitment to craftsmanship, bespoke design, and exceptional service, we are a trusted resource for timeless interiors and refined living.

Position Summary

We’re looking for a reliable and detail-oriented Ecommerce Support Specialist to assist with backend operations and day-to-day tasks. In this full-time, in-office role, you'll handle order entry, shipping coordination, and basic administrative duties to help ensure smooth ecommerce operations. You'll work directly with the company owner in a hands-on, small-office environment.

Key Responsibilities

    Order Processing & Management
  • Enter and update customer orders accurately
  • Confirm custom product specifications and timelines
  • Monitor order status and manage records for tracking and delivery
    Shipping & Fulfillment Support
  • Communicate with suppliers, warehouses, and carriers
  • Track shipments and resolve delivery issues
  • Keep order details up to date and customers informed as needed
    Administrative & Operational Support
  • Maintain files, documentation, and internal systems
  • Assist with reporting, project tracking, and general tasks
  • Work with ownership to help prioritize tasks and maintain workflow
    Required Qualifications
  • Strong attention to detail and organizational skills
  • Clear written communication and follow-through
  • Experience using online tools and cloud-based platforms
  • Ability to manage multiple tasks with accuracy
  • Dependable and self-motivated
    Preferred Experience
  • 3+ years in ecommerce, order entry, or administrative support
  • Familiarity with Shopify, QuickBooks, or Google Workspace
  • Experience in shipping, logistics, or back-office operations
  • Experience or Interest in home furnishings or interior design (a plus)

Please email your resume and cover letter outlining your experience and interest in the role to [email protected].
Subject line: Ecommerce Support Specialist – Application

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

    Benefits:
  • Flexible schedule
  • Paid time off
    Ability to Commute:
  • Westwood, NJ 07675 (Required)

Work Location: In person

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