Job Description
- Description:
- This is a remote position. We are currently seeking a Bilingual Front Desk Virtual Assistant to join our dynamic and growing property management team.
- Responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with coordination of property maintenance activities.
- As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.
- Key Responsibilities โ Customer Service: Answer and route incoming calls with professionalism and a customer-first attitude; Communicate effectively with property owners, tenants, vendors, and internal staff; Document all communications clearly and accurately; Assist in resolving customer inquiries and escalating issues when necessary.
- Administrative & Clerical Support โ Maintain records of key property information (e.g., utility shut-offs, access codes, keys); Advertise vacant units accurately across platforms; Prepare and manage leasing documents, addendums, and move-in sheets; Process rental applications and ensure documentation is filed correctly in the system; Coordinate appointments for third-party visits, maintenance vendors, and auto-showings.
- Maintenance Coordination โ Daily review and assignment of maintenance service requests; Follow up on open work orders to ensure timely completion; Assist with after-hours maintenance as needed; Communicate work status updates to all relevant parties.
- Additional duties: Help coordinate seasonal or routine maintenance like sprinkler activation or winterization
- Requirements:
- Bilingual: Fluent in English and Spanish
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficient in Microsoft Office and internal software systems (training provided)
- Ability to manage multiple phone lines and prioritize tasks efficiently
- High attention to detail and accuracy in recordkeeping
- Team player with strong problem-solving skills and a customer-focused mindset
- A fast and reliable internet connection of at least 10 Mbps with internet backup available
- At least 8-gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc
Benefits:
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