Job Description
About the position
- Responsibilities
- Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates.
- Navigate multiple systems to answer questions and resolve issues efficiently.
- Communicate professionally in a conversational manner to ensure customer satisfaction.
- Demonstrate punctuality and reliability in attendance and performance.
- Utilize available resources to exceed customer needs and expectations.
- Requirements
- Must type a minimum of 25 WPM.
- Proficient with Microsoft Office programs (Outlook, Word).
- High school diploma or GED required.
- Successful completion of mandatory training is necessary.
- Customer service experience is required.
- Nice-to-haves
- 6 months experience in a contact center or retail environment preferred.
- 6 months experience with computer processing/data entry software preferred.
- Benefits
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability benefits.
- Company discounts and Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Walmart-paid education benefit program (Live Better U) for associates.
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