Job Description
Seasonal Customer Success Agent: Role is for Monday - Friday 9am US PST - 5:30pm US PST hours with a 30 minute unpaid lunch break. September - December 19th, 2025 Elevent helps companies find, book, and plan the best events to engage their teams and customers in a unique way. We take care of the coordination, details, and headaches so organizers can relax and enjoy their events. Our ideal candidate is a strong communicator and enjoys working in the abstract, juggling multiple tasks simultaneously, loves to innovate and can effectively manage their time and focus. This is primarily a customer service role but will impact many different aspects of the business including sales and operations. Your responsibilities will include: - Providing exceptional service and quick resolutions to our clients through our support channels such as: email, live chat, inbound and outbound phone calls - Troubleshooting event-related problems that arise - Event changes and payment issues, ensuring that our clients experience a seamless planning and experience process - Helping recommend specific events to our clients that fit their wants, needs, and budget - Answering questions about events using internal tools to help Clients purchase - Triage and manage inbound requests to prioritize your time - Escalating and Coordinating with other teams internally as well as our hosts as necessary - Offering post-purchase event assistance for existing reservations as needed Please reach out if this sounds like you: - You are a quick learner and have a knack for problem solving - You are a strong communicator. You are personable on the phone and conversational in your writing style, and you easily connect with individuals different than yourself - You can thrive in an ambiguous environments and understand challenges of scaling a successful business - You are motivated by challenges that require avid critical thinking in your approach - You are extremely organized and have keen attention to detail - You are comfortable giving and receiving feedback and are excited to grow through your own experiences - Prior experience in Customer Service and/or Operations - You have previous experience with Hubspot, Zendesk or another customer service ticketing system - You have experience planning or supporting virtual and/or in-person events and are familiar with various video conferencing software, or are eager to learn about them. Apply tot his job