Job Description
- Description:
- Work with client employees through web conference technology to ensure their Form I-9 is accurate
- Verify employment eligibility documents for legitimacy
- Enter document information into Form I-9 Section 2
- Upload documents into the Experian I-9 systems
- Be an expert in Form I-9/E-Verify
- Communicate with clients and their employees when additional information is needed to facilitate accurate Form I-9 and E-Verify completion
- Demonstrate expertise in Form I-9 documentation policies
- Conduct video calls with client employees to verify I-9 documentation and complete Form I-9.
- Provide guidance to clients on the I-9 process and ensure compliance with regulations.
- Review completed Form I-9 for accuracy and completeness.
- Collaborate with client employees to resolve I-9 and E-Verify discrepancies.
- Help answer client inquiries and provide accurate information.
- Requirements:
- High school degree; or two years of customer service-related experience or equivalent combination of education and experience
- Prior HR or I-9 experience
- Experience prioritizing multiple work items
- Experience analyzing documents, resolving issues and making decisions
- Customer service-oriented with the ability to handle inquiries and resolve issues
- Experience with data entry
- Experience with Microsoft tools: Word, Excel (can maintain complex spreadsheets), PowerPoint, Outlook
- Experience dealing with dated materials and strict time limits
- Benefits:
- Great compensation package and bonus plan.
- Core benefits, including medical, dental, vision, and matching 401K.
- Flexible work environment, ability to work remotely, hybrid, or in-office.
- Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays.
- Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators.
- Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.
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