Job Description
SmartBear is a company that delivers visibility tools for developers and is seeking a Renewals Specialist to build and develop relationships with customers. The role focuses on customer retention, account growth, and driving software adoption to enhance customer loyalty and maximize license utilization. Responsibilities Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success Skills 1-2 years of experience in a customer facing role Bachelor's degree or equivalent experience Strong customer-focus and service orientate Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels Ability to accomplish results working through others Hands on, individual contributor and collaborative team player Excellent written and oral communication skills, including presentation skills Strong analytical and problem-solving abilities Sales, account management or customer success experience, especially in software, a plus Benefits Performance-based bonuses for eligible roles A generous benefits package that supports employees’ health and well-being Promotes work-life balance through flexible time off and hybrid work options
Professional development opportunities Company Overview SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential.
It was founded in undefined, and is headquartered in Somerville, MA, US, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship SmartBear has a track record of offering H1B sponsorships, with 3 in 2025, 2 in 2024, 2 in 2023, 4 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.