Account Coordinator, Digital Marketing

Job Description: • Serve as the main point of contact for assigned clients, building trust through proactive communication and reliability. • Anticipate client needs and provide solutions before they are asked. • Lead client calls, ensuring discussions are productive, strategic, and tied to client objectives. • Collaborate with practice leads (paid media, SEO, creative, etc.) to develop integrated strategies and reporting presentations. • Present campaign results and strategic recommendations in a clear, confident, and consultative manner.

• Manage client projects and tasks using Asana, ensuring deadlines are met. • Assign, coordinate, and review work from internal specialists and Account Coordinators. • Ensure all account deliverables (reports, assets, campaigns) are high-quality and client-ready. • Uphold accountability across the team to deliver work that aligns with client goals and agency standards. • Conduct account checks in bolthires Ads, Meta Ads, and other paid media channels, escalating issues or opportunities. • Oversee monthly reporting, ensuring insights are gathered from specialists and Ninjacat reports are completed accurately and on time.

• Track and report on YoY growth within assigned portfolio, highlighting retention and upsell opportunities. • Ensure all work is delivered within contracted scope, and escalate scope expansion opportunities appropriately. • Ensure clients receive responses to emails or basecamp messages within 24 hours. • Communicate effectively across Slack, Asana, and email to keep projects moving forward. • Maintain clarity in internal and external communications, following agency SOPs. Requirements: • 2–4 years of experience in account management, client services, or digital marketing.

• Strong understanding of digital advertising platforms (bolthires Ads, Meta Ads Manager; additional platforms a plus). • Proven ability to lead client calls, present strategy, and manage cross-functional teams. • Excellent organizational skills, with the ability to manage multiple clients and priorities simultaneously. • Strong financial acumen, including billing, invoicing, and revenue tracking. • Excellent written and verbal communication skills. • A proactive, solutions-oriented mindset with strong problem-solving skills.

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