Account Manager I – III

Job Description: • This position is responsible for leading and managing all operational aspects of servicing and retaining clients. • Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal. • Develops, builds, and maintains solid client business relationships beginning with a positive onboarding experience. • Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization.

• Proactively maintain and improve upon service performance levels. • Actively leads members of the core client team and extended team in successfully meeting client needs. • Adheres to strict procedural and quality standards, including thorough and accurate documentation. • Leads the implementation process for the onboarding of new business for existing clients. • Utilizes project management skills to track milestones and deliverables. Requirements: • Level I: Bachelor's degree from four-year college or university or equivalent combination of education and experience and the following: A minimum of two (2) years of account management or related client/customer service experience in a healthcare setting • A minimum of one (1) plus years’ proven and demonstrated experience with Project Management or Project Coordination using best practices for project methodology • Level II: A minimum of four (4) years of account management or related client services experience, and at least four (4) plus years’ experience with Project Management or Project Coordination using best practices for project methodology • Level III: A minimum of six (6) years of account management or related client services experience, and at least six (6) plus years’ experience with Project Management or Project Coordination using best practices for project methodology • Strongly prefer that experience is in a healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health related entity, or equivalent combination of education and experience • Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.

• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook • Intermediate to advanced knowledge in Visio • Pharmacy Technician license or national certification desired. Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role (i.e., MedAccess Certification, Cognos, and Med Coaching Certification). Benefits: • Medical / Dental / Vision / Wellness Programs • Paid Time Off / Company Paid Holidays • Incentive

Compensation • 401K with Company match • Life and Disability Insurance • Tuition Reimbursement • Employee Referral Bonus Apply tot his job

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