Job Description
Role Overview The Account Specialist supports the renewal process for a high-volume portfolio of customer accounts. This role focuses on executing established workflows, maintaining accuracy in pricing and account data, and supporting timely renewal completion and ongoing account support. This position is ideal for someone who is highly adaptable, detail-oriented, organized, and comfortable working within structured processes that frequently change due to department needs. Key Responsibilities Renewal Processing & Execution · Process assigned renewal accounts using established workflows · Prepare and validate pricing quotes based on defined guidelines · Ensure accuracy of account data, pricing, and renewal details · Track renewal progress and follow through on required steps to completion Customer & Account Support · Respond to customer inquiries related to renewals, addons and customer questions, using provided resources and templates · Escalate complex or non-standard issues to senior team members · Support clear and timely communication to ensure a smooth renewal experience Workflow & Process Adherence · Follow standardized procedures and documentation for all renewal activities · Identify situations that don’t follow standardized procedures and adapt the processes to meet the need · Utilize training materials and knowledge tools to complete tasks efficiently · Maintain organized records and update systems consistently Team Collaboration · Partner with team members to ensure continuity and coverage across accounts · Participate in training and onboarding activities · Share feedback on process gaps or inefficiencies observed during daily work Success Metrics (What Good Looks Like) · Accuracy and completeness of renewal processing · Timely completion of assigned accounts · Ability to follow workflows with minimal errors · Responsiveness to customer and internal requests · Progression in learning systems, tools, and processes Qualifications Required · Strong attention to detail and organizational skills · Ability to follow structured processes and workflows · Strong analytical and problem-solving skills · Clear written and verbal communication · Comfort working with multiple systems and tools · Ability to work in a fast-paced environment where procedures are rapidly changing to meet program needs Preferred · Bachelor’s Degree preferred · 3 - 5 years of experience in customer support, sales, operations, or administrative roles · Experience with CRM, ERP, or quoting systems · Intermediate Microsoft Excel skills (basic formulas, data organization) Compensation/Benefits Information Accuris states that the anticipated hourly range for this position is $25 to $45 . About Company Statement: We provide the world's engineers mission-critical intelligence, safeguarding the technology of today and enabling the breakthroughs of tomorrow. Accuris transforms the world’s largest repository of standards and supply chain data into AI-driven insights and connected workflows - enabling engineers to work smarter, stay compliant, and innovate faster. Behind every world-changing innovation - there’s Accuris - the most trusted intelligence platform for engineers. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.