Job Description
About the position
The Signature Success Manager role is part of our Customer Success organization and will ensure the success of a small portfolio of our largest customers by becoming a trusted strategic advisor. From this position you will identify and drive revenue opportunities for software and services. Pivotal to your success will be your ability to delight the customer by driving greater business value and executive alignment between company and the customer. You'll work with a broad services portfolio and proven solutions at an organization that is committed to hiring the best and brightest.
You'll bring our best ideas, innovations, and capabilities to your clients and match these to the clients' business goals, driving greater business value and executive alignment between our company and the client. Responsibilities • Ensuring clients derive maximum value from their investment in bolthires Connect platform products and adopt and consume greater functionality and breadth of the solution. • Identifying and internally communicating new bolthires Connect product expansion opportunities. • Collaborating with additional account team members to ensure growth attainment and increased footprint.
• Effectively networking an account from the executive level down to achieve successful execution of the customer's strategy. • Developing a comprehensive understanding of the client's industry, business challenges, and objectives. • Mapping bolthires Connect product capabilities and associated business benefits to address client needs. • Understanding and presenting industry best practices and the evolution of bolthires Connect product and platform functionality. • Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs.
• Identifying risks to the client achieving their stated business goals and developing a risk mitigation plan. • Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome. • Participating in various types of customer engagements including strategy and discovery workshops. • Providing feedback to bolthires Connect internal teams for the improvement of existing products and the development of future products. • Coordinating and conducting QBR's, EBR's, and various executive onsite meetings.
• Managing various projects to remove obstacles, resolve significant issues, and oversee customer projects. • Helping develop and be a leader within the customer's Account Team. • Collaborating with peers to drive results. Requirements • Bachelor's degree or four or more years of work experience. • Three or more years of relevant work experience. Nice-to-haves • A degree. • Worked in a client facing role and resolved operational problems. • Managed and negotiated with internal and external organizations.
Benefits • Health and wellness benefits. • Short term incentives. • 401(k) Savings Plan. • Stock incentive programs. • Paid time off. • Parental leave. • Adoption assistance. • Tuition assistance. Apply tot his job