Job Description
About the position
Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.
Nsight Health — Where Technology Meets Compassion.
We are seeking a motivated and detail-oriented
Adherence MA Specialist to join our Patient Experience Department. In this role, you will support patient engagement and RPM program compliance by conducting proactive outreach and meaningful Interactive Communication to encourage consistent physiological readings and maintain billing eligibility. You will serve as a key resource for patient education, helping patients understand device usage, overcome barriers, and stay actively engaged in their care while collaborating with clinical teams and AI-supported outreach programs.
- Responsibilities
- Conduct outbound outreach to support patient adherence and RPM engagement goals.
- Encourage and educate patients to complete required physiological readings each month.
- Perform Interactive Communication calls to assess patient status and support clinical engagement.
- Identify and address barriers to adherence through education and motivational support.
- Prioritize outreach based on adherence status and campaign requirements.
- Maintain accurate and compliant documentation of all patient interactions.
- Escalate clinical concerns or patient issues to appropriate care teams.
- Collaborate with internal teams and AI outreach systems to ensure efficient patient engagement.
- Requirements
- Must have an active Medical Assistant license.
- Strong communication and persuasive skills.
- Passion for patient engagement and education.
- Moderate to advanced proficiency in EHR systems.
- Minimum internet speed of 50 Mbps download / 15 Mbps upload
- Hardwired internet connection required
- Speed test submission required during the offer process
- Private, HIPAA-compliant workspace
- Nice-to-haves
- Experience in a medical or sales-focused role.
- Benefits
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
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