Job Description
Beth Israel Lahey Health is a healthcare organization dedicated to making a difference in people's lives. The Administrative Assistant II will support the Cognitive Neurology Department by providing essential administrative support to physicians and managing patient interactions and records.
Responsibilities
- Answers and screens telephone calls
- Takes accurate messages or directs call to appropriate person
- Greets and directs patients, families, visitors and staff
- Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority
- Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments
- Schedules patient appointments utilizing scheduling tools and resources
- Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed
- Obtains patient information and materials as needed from referral sources
- Prepares patient records for clinical activities and maintains patient records for physicians
- Acts as liaison with other departments and external customers in a calm and supportive manner
- Handles confidential information appropriately and explains policies and procedures when necessary
- Collects co-payments from patients at point-of-service
- Coordinates billing tickets for office visits and services following established procedures
- Forwards all billing fee tickets according to protocol to billing staff
- Reconciles collections at the end of the business day per established protocol
- Maintains physicians' clinical and administrative schedules and calendars
- Types correspondence, manuscripts and/or others documents
- Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems
- Prepares and distributes routine reports
- Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls
- Obtains authorization for radiologic exams as needed
- Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI
- Participates in and is responsible for special projects and process improvement initiatives as requested
Skills
- High School diploma or GED required
- 1-3 years related work experience required
- Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
- Associate's degree preferred
- Healthcare experience
Company Overview
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