Job Description
POSITION DETAILS: Position Title: Adoption & Change Management Consultant (12 month FTC) Reports to (POSITION): Adoption & Change Management Lead Team: Microsoft Services Team Department: Technical Solutions Grade ( If Applicable ) : PURPOSE OF JOB: (OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION) The Adoption & Change Management Practitioner supports the Adoption & Change Management Lead in driving the successful adoption and utilization of M365 technologies. This role involves assisting with change management initiatives, developing training materials, and providing support to end users. KEY RESPONSIBILITIES: Assist in the development and implementation of adoption and change management strategies for M365 technologies. Support the creation and delivery of training materials, including videos, to support user adoption. Collaborate with stakeholders to identify and address barriers to technology adoption. Monitor and report on adoption metrics and user feedback. Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management. Adoption and Change Management for Copilot Training sessions with customers for applications across the M365 estate. INDIVIDUAL RESPONSIBILITIES: Conduct workshops and training sessions for power/super users. Design and manage SharePoint pages, ensuring they meet organizational needs. Assist end users with navigating SharePoint, finding and saving files, and managing file access. Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive Develop and maintain documentation on best practices for M365 apps. WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY) Internal Pre-sales, Sales, Marketing and Support External Clients, Vendors and Partners QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: ESSENTIAL Professional Qualifications Strong knowledge of M365 technologies, including SharePoint and Copilot. ESSENTIAL Excellent communication and organizational skills. ESSENTIAL Years of Experience 2+ years of experience in change management, user adoption, or a related role. ESSENTIAL Other Requirements Ability to work collaboratively with cross-functional teams. ESSENTIAL Strong analytical and problem-solving skills. DESIRABLE Experience in creating and delivering training materials. DESIRABLE CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE) (INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE) Change management expertise Proficiency in M365 technologies (SharePoint, Teams, OneDrive, Word, Excel) Strong presentation and training skills Excellent organizational and project management abilities MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS) OBJECTIVE MEASURE FREQUENCY