Advanced Specialist, Customer Success – Faculty Advisor, Business and Economics

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals
Consult on digital assessment, grading, and reporting strategies. Provide deep understanding and best practices of instructing with MyLab
Consult with customers on modifying or creating content
Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed
Consult with product teams to advise on products under development
Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives
Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation
Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

Master's degree in assigned discipline area is required
At least 5 years of experience at the collegiate level or comparable is required
Power-user experience with Pearson MyLab preferred
Additional business education or credentials a plus
Experience at technical colleges, trade schools, or career and technical education centers a plus
AACSB knowledge and experience a plus
Quality Matters knowledge and experience a plus
Online teaching experience preferred
LMS Experience preferred
Experience with Copilot and other Generative AI tools a plus
Ability to engage with international customers in different time zones a plus
Experience presenting at conferences, department meetings, and events
High Achievement: Collegiate Teaching Award(s)