Job Description
PerkSpot is searching for an Affiliate Account Manager to join their Merchant Partnerships team. The role focuses on developing engagement strategies to align merchant advertising objectives with PerkSpot offerings and revenue goals, while managing a diverse set of assigned portfolio accounts to grow account revenue and retention.
Responsibilities
- Manage a large and diverse set of assigned portfolio accounts and overflow as needed
- Ensure the timely and successful delivery of PerkSpot products and services
- Provide superior customer service and swiftly tend to merchant needs
- Cultivate strong relationships with multiple touch points at brands, agencies, and OPMs, and affiliate networks
- Maintain a deep understanding of shifting merchant business objectives
- Leverage data to identify and address account risks and opportunities
- Provide strategic recommendations for increasing merchant engagement and investment
- Grow accounts by generating merchant interest in new services and offerings
- Find and establish new merchant point of contacts for lapsed existing merchant accounts
- Maintain visibility cross-departmentally by participating in impactful team projects
- Address opportunities for efficiencies, support models, program solutions, and best practices
Skills
- 1-2 years in a client-facing account management role with excellent communication and presentation skills
- Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction
- Strong analytical skills, with the ability to identify business questions, analyze data, draw conclusions, and develop actionable recommendations to expand user engagement
- Exceptional emotional intelligence and relationship management skills
- Pride in acting as primary point of contact for merchants and dedication to providing personalized experiences to each account
- Detail-oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment
- Affiliate marketing industry experience is a plus
Benefits
- Competitive salary
- Matching 401K
- Company paid disability
- Comprehensive medical, dental, and vision insurance is effective on your first day of employment!
- 20 days off each year
- 8 paid company holidays
- Office is closed from Christmas Eve through New Year's Day
- Summer Fridays
- Monthly transportation stipend
- Free lunch every Wednesday
- Paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service
- Regular outings
- Virtual events
- Fun community-interest Slack channels
- Occasional happy hours
Company Overview
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