Job Description
Roers Companies is a national leader in multifamily real estate investment, development, construction, and property management. They are seeking an Affordable Lease-up Coordinator to provide support to affordable lease-up properties, assist applicants with the application process, and maintain excellent customer service relations. Responsibilities Provide phone and email support to affordable lease-up properties Determine and document prospect questions Act as the first point of contact for prospects with questions on specific affordable housing projects Knowledgeable in max rent and income guidelines and affordable housing requirements Assists applicants with the application process by explaining all applicable forms Review applications for accuracy, completeness and guides applicant to the next step in the process Assist applicants in scheduling tours or onsite application appointments Process applications remotely and submit to compliance Complete daily and weekly reports as requested Inputs all traffic and applications in the property management system regularly Manages prospects by answering incoming calls and internet leads All inquiry calls and emails must be returned promptly (within 24 hours) Maintains customer service and excellent relations with prospects and employees Other tasks & duties as assigned based on business need Skills High School Degree or GED 1+ year in a professional office environment Demonstrated general knowledge of Property Management desired Strong interpersonal, oral and written communication skills Must be organized, detail oriented and have good time management skills Experience within residential real estate is preferred Excellent verbal, written and presentation skills; Ability to communicate effectively with residents / vendors / external parties, and across corporate divisions Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems Knowledge of Yardi or Property Management software strongly preferred As applicable, advanced knowledge of Affordable Housing Programs As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record Pleasant and engaging phone persona – must be able to project a ‘smile' over the phone Proven outstanding customer service Listen and record accurately Team-oriented and flexible/multi-tasking Experience within residential real estate is preferred Computer skills preferred: Microsoft Word, Excel, OneNote and Outlook, with ability to learn scheduling and other computer systems Knowledge of Yardi or Property Management software strongly preferred As applicable, advanced knowledge of Affordable Housing Programs Benefits Health Plans - Medical, dental, vision, FSA, and HSA Family Leave - Paid birth & bonding leave Employer Paid Benefits - Basic life insurance, Accidental Death & Dismemberment (AD&D), and short-term disability Additional Voluntary Benefits – Life Insurance, AD&D, long-term disability, critical illness, and accident insurance 401(K) - 3% company contribution, 100% vested after 2 years of employment Competitive PTO - 3 weeks of PTO with immediate accrual, 9 paid holidays, 1 floating holiday, and bereavement Health and Wellness - fitness membership reimbursement program Free stays in Roers’ properties guest suites Rent Discount - 20% discount for employees living in Roers Companies properties Employee Referral Bonus Program - $2,500 referral bonus paid once referred candidate completes 60 days of employment Charitable Match Program – Roers matches employee donations to charitable organizations Professional Development Opportunities Employee Assistance Programs Company Overview Roers Companies is a real estate agency that offers rental facilities and property investment services. It was founded in 2012, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 201-500 employees. Its website is