Job Description
Job Title: Amazon Virtual Customer Service (Work From Home) Eligibility: Open to Graduates – Male & Female Location: Remote – Available across eligible regions Job Type: Full-Time / Part-Time Experience Level: Entry-Level Industry: E-commerce / Customer Support / Technology Department: Customer Experience / Virtual Customer Service Amazon is looking for enthusiastic, customer-focused, and tech-savvy individuals to join its Virtual Customer Service team. This work-from-home role is ideal for graduates (both male and female) who are passionate about delivering great customer experiences and want to build a career in one of the worlds most customer-obsessed companies. Key Responsibilities • * Respond to customer queries through email, chat, or phone in a timely and professional manner • * Assist customers with orders, account issues, returns, refunds, deliveries, and product information • * Use internal tools and systems to research and resolve customer concerns • * Adhere to standard operating procedures and quality expectations • * Troubleshoot issues and escalate unresolved cases when necessary • * Provide accurate information and ensure complete customer satisfaction • * Attend virtual training and development sessions to stay updated on Amazon products and services • Who Should Apply • * Recent graduates from any discipline (Bachelors degree preferred) • * Job seekers looking for remote roles with flexible schedules • * Male and female candidates seeking equal opportunity in a reputable global company • Basic Qualifications • * Graduation from a recognized university (any stream) • * Excellent verbal and written English communication • * Ability to work independently and manage time effectively • * Familiarity with computers, web browsing, and online tools • * A quiet home environment with a stable internet connection • * Willingness to work in rotational shifts, including weekends and holidays • Preferred Skills • * Previous experience in customer service, BPO, or online support is a plus • * Knowledge of e-commerce platforms or Amazon ecosystem • * Multilingual skills (e.g., Hindi, Tamil, French, Spanish) are advantageous • Working Hours & Environment • * Fully remote work model (no office commute required) • * Flexible shift options based on availability and region • * Paid training and regular performance reviews • Benefits • * Competitive pay with shift allowances (where applicable) • * Performance-based bonuses and incentives • * Work-from-home support (system and tech setup may be provided) • * Opportunity to advance to higher roles within Amazon • * Access to Amazons internal learning and upskilling programs • How to Apply Send your updated resume and a brief introduction stating: • * Your graduation details • * Why you are interested in working with Amazon • * Any customer service or remote work experience (if any) • Subject Line: Application – Virtual Customer Service (Remote – Graduate Role) Apply tot his job