Job Description
- Job Description:
- Direct line management of on-site clinical staff
- Directly lead, coach, and support a team of medical advisors and case managers
- Ensure staff engagement and professional development at site level
- Provide day-to-day oversight of all clinical activities at the site
- Ensure seamless coordination with Management Support, Market Facing, and Program Enablement teams
- Implement quality improvement actions at local level
- Drive initiatives that enhance the experience of insured members and healthcare providers
- Act as the escalation point for complex or high-impact clinical situations
- Foster a strong, agile team culture with a focus on customer-centric outcomes
- Contribute to the identification of operational risks and local process gaps
- Requirements:
- Bachelor's Degree in Healthcare/Health Services Administration, Nursing, Public Health, Allied Health, or a related field
- Strong experience in team management or coordination & 3+ years prior leadership experience in clinical operations or healthcare services
- Demonstrated international or multicultural working experience, ideally with global health service models supporting expatriate or internationally mobile populations
- Fluent in English; a second global language or local language is preferred
- Operational mindset with problem-solving capabilities
- Demonstrated success in managing multidisciplinary teams
- Benefits:
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
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