Job Description
DaVita Kidney Care is seeking a detail-oriented Analyst to support their Omnichannel Outreach Lane, focusing on the execution of patient mailers and innovative digital pilots. The role involves managing mailer operations, vendor coordination, quality assurance, and cross-functional collaboration to enhance patient engagement.
Responsibilities
- Manage end-to-end execution of new patient welcome materials, ensuring accurate, timely delivery (98% on-time delivery rate) and coordination with print vendors
- Oversee mail orders and process associated invoices using internal procurement systems, ensuring campaigns stay on budget
- Manage branding decisions for mailers and perform QA to ensure high-quality, compliant assets are used across all campaigns
- Support the operational rollout of a patient portal pilot, including tracking adoption metrics and creating job aids
- Closely partner with other teams (i.e. Marketing) to support timely execution of omnichannel campaigns
Skills
- Bachelor's degree required
- 0-3 years in an analyst, operations, or project support role
- High attention to detail in executing established processes with consistency and accuracy
- A mindset for spotting small inefficiencies in daily tasks and suggesting practical fixes to the immediate team
- Proficiency in running existing reports (e.g., Tableau) and downloading raw data to answer specific business questions
- Ability to organize raw data into a clear, summary format (e.g., simple trackers or scorecards) that allows leadership to easily see trends or gaps
- Strong organizational skills to track their own deliverables and deadlines, ensuring nothing falls through the cracks
- Ability to maintain and update key project documents, such as decision logs, meeting notes, and process maps
- Ability to manage incoming requests from multiple stakeholders and clearly communicate timelines for completion
- Willingness to 'roll up sleeves' and work closely with cross-functional partners (e.g., Operations, Marketing) to gather information or resolve routine issues
- Ability to draft clear, concise emails and status updates that highlight progress and flag blockers early
- Specific willingness to learn new tools (e.g., Salesforce, proprietary DaVita apps) and quickly adapt to feedback
- A 'team-first' attitude with a focus on supporting the broader group's goals, often helping with ad-hoc requests to support team capacity
- Structured, process-driven, and capable of managing multiple projects and meeting deadlines
- Proficiency in Excel (i.e. pivot tables, formulas) and Microsoft Office Suite (i.e. PowerPoint) is preferred
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Company Overview
Company H1B Sponsorship
Apply To This Job