Application Engineer I - Tech Support

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Greenheck Group is a global leader in air movement and ventilation, known for its commitment to employee growth and development. The Application Engineer provides technical support and training for product applications while collaborating with sales teams and customers to resolve complex issues and improve processes.

Responsibilities

Aid product support team on technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application
Develop and communicate solutions for basic product applications under direct supervision
Gather information and provide resolution to complex field problems
May include travel for onsite support
Understand and interpret industry codes and standards to determine product needs and requirements
Assist with highlighting and communicating key selling points of our current products for delivery to our sales teams and customers
Identify opportunities for process improvement and work to implement where applicable
Become familiar with the competitor's products and apply this knowledge to the company's advantage
Organize and present trainings to internal and external customers both onsite and offsite
May assist with offsite events including planning, set-up, and basic customer interactions
Develop awareness of industry related associations and their purpose
May provide mentoring, training, indirect supervision of other team members, or may have direct reports
Basic understanding of rep network and sales channel
Manage basic individual projects in accordance with predetermined completion dates
Document service calls to record data on product questions and field issues

Skills

4 Year / bachelor's degree in engineering or equivalent years of work experience required
0-2 years of relevant work experience in engineering required

Benefits

Health & Family Support
Financial Security
Learning & Development
Rewards & Recognition
Wellbeing & Mental Health
Work-Life Balance
Fun Perks

Company Overview

Greenheck Group manufactures commercial air movement, control, and conditioning equipment. It was founded in 1947, and is headquartered in Schofield, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.greenheckgroup.com.

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