Job Description
AR Collections Specialist - Mental Health & SUD Focused *Must reside in the Eastern (ET) or Central Time (CT) Zone Hours: 8:00am to 5:00pm ET Pay ranges $21 to $23/hour Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns. With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care. Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men and women live healthy, happy lives without the burden of substance abuse or mental illness. Benefits include: Health, Vision, Dental, Employer-Matched 401(k) STD, LTD, and Employer-Paid Term Life Policy Employer Matched HSA – up to $1500 a year company contribution Employee Wellness Program – reduce employee premiums $40/mo Free MDLive telehealth benefit Paid Time Off - Vacation /Personal /Holiday/Sick Employee Referral Bonus The AR Specialist will be required to complete Audits, Compiles and Create Claims for submission. Responds timely to address up front and backend rejections, working each claim billed until payment is received or deemed uncollectable. CORE JOB DUTIES: Ability to work virtually in a remote capacity, adhering to set working schedule with periodic contact with management throughout the day via phone or via teams. Daily auditing of active and non-active clients to ensure proper program, authorization, diagnosis, and revenue elements have been captured. Communicating with department and hospital staff to address any issues related to billing and the accuracy of charge capture, insurance, authorization and billing. Addressing all rejected claims, merging, editing and ensuring proper filing is done in accordance with ARS’ billing rules. Ensuring all worklists assigned by management are up to date and compliant in terms of productivity and accuracy. Updating EMR and patient accounts when required, and opening IT tickets to address any issues that may cause delay in billing. Following up post submission for any third-party billing to ensure claim(s) are on file and set to pay. Resolving claims issues in which the payer has rejected the claim; by filing corrective claims, filing claim level appeals, providing additional information to the payer to support the claim, or advancing the claim(s) to the next level – UR appeal and/or Management. Documenting actions throughout the claim life cycle by entering notes within Avatar, Waystar, and BB Tech (Tool Kit). Identify claim rejection and denial trends, and bringing those trends to the attention of management. Attend AR meeting as needed and conducted by your management team. Apply standard improvement processes, follow-through (PDCA); Plan, Do, Check and Action. Maintain strict confidentiality, adhere to Part2 regulations and HIPAA guidelines. Follow all state regulations and adhere to all company policies and procedures. Other duties as assigned.