Job Description
About the position
We are a fast-growing company looking for a smart self-starter in a full-time role working amongst a team environment in the Assistance Animal department. This position involves analyzing ESA (emotional support animal) letters against matching requestor profiles (persons seeking accommodation for their assistance animals) and team spreadsheets and contacting provider offices to request verification of authenticity. Qualified candidate will need to make reasonable decisions in a fast-moving environment, have excellent proofreading, research and customer support skills and be comfortable utilizing basic to intermediate tech and database entry skills.
This is a hybrid role that requires some days in office and some days remote. Applicants should be local to the Mooresville, NC or Lake Norman area or willing to relocate.
- Responsibilities
- Promptly call, fax, sequence or direct email a provider’s office and verify those ESA requests for authenticity.
- Research provider’s, their locations, look for new contact information, return profiles for patient identifiers, outdated letters or any other letter/documentation issues that arise.
- Processing fraudulent letters for written statements once confirmed fraudulent by the provider and forwarding to management/legal department for non-recommendation status.
- Works with a team of other Verifiers and reports to the Verifier Team Manager Works in tandem with the AA Review team.
- Requirements
- Loves pets!
- Self-confidence while willing to ask questions in times of uncertainty.
- Willingness to take ownership of tasks and self-identified initiatives.
- Excellent time-management, able to work independently and stay focused.
- Likes to challenge oneself!
- Creative-thinking with organized day-to-day work habits.
- Excellent Research and Proofreading skills; detail oriented
- Excellent Customer Service skills.
- Basic to Intermediate tech/database skills a must.
- Computer abilities including web, spreadsheets, google drive and other programs
- Pleasant phone demeanor and good Customer service attitude
- Develop and maintain momentum through workflow (Effective time-management)
- Be able to work independently as well as within a team environment
- Prolonged periods of sitting and working on a computer.
- Proficient computer skills with the ability to learn new software.
- Meet individual and team performance targets by achieving key productivity and quality KPIs.
- Contribute to a collaborative team by sharing ideas and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model.
- The weekly schedule for this role includes working Saturdays, with Sundays and your choice of weekday off.
- Compliance: 1 year (Required)
- Nice-to-haves
- vet tech, vet admin, medical tech or medical admin experience a+
- Benefits
- Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
- Company sponsored Life Insurance and Short Term Disability.
- Optional Life Insurance and Long Term Disability Plans.
- 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.
- Paid time off accrual beginning first day of employment
- Paid holidays
- Optional remote work days
- Paid Family/Military/Bereavement leave
- Pet friendly office
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