Job Description
Join arenaflex, a leading provider of innovative education technology solutions, as we continue to revolutionize the way educational institutions manage and utilize their eTranscript SAAS technology. As an Associate Customer Success Manager in our Higher Education division, you will play a critical role in delivering exceptional customer experiences, driving revenue growth, and fostering long-term relationships with our valued clients. **About arenaflex** arenaflex is a dynamic and rapidly growing company that is passionate about empowering educators and learners to achieve their full potential. Our cutting-edge solutions, including eTranscript SAAS technology, have transformed the way educational institutions manage their transcript management processes. With a strong commitment to innovation, customer satisfaction, and employee development, arenaflex offers a unique and rewarding work environment that encourages collaboration, creativity, and growth. **Key Responsibilities** As an Associate Customer Success Manager, you will be responsible for creating a phenomenal experience for our members within your territory. This will involve: * Cultivating an exceptional member experience by exceeding their expectations through conducting calls, emails, webinars, on-sites, and regional events * Crafting appropriate member strategies to build a deep rolodex of relationships at all levels in their organization and across arenaflex's functions * Being an effective communicator through conducting dynamic and well-informed presentations, including key results and delivering difficult messages to members * Demonstrating a mastery of arenaflex's products and services, their capabilities, and how they solve member business problems * Managing all renewal and expansion opportunities for 100-500 accounts, including: + Timely renewal of existing members + Expanding the value of existing members through price increases, expansions, and lead generation + Effectively working cross-functionally with fellow arenaflex employees + Representing arenaflex products and services accurately to members + Quoting, negotiating, and closing contracts + Accurate forecasting + Developing and executing strategic customer engagement plans + Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals **What You Will Need to Know/Have** To succeed in this role, you will need: * A postsecondary degree, BA or BS preferred * Experience within the Higher Education industry * Excellent written and verbal communication skills * Presentation and public speaking ability * Computer proficiency with MS Office and systems such as Salesforce.com or one SIS or ERP * Successful management of a caseload, including previous experience in customer success or in the Higher Education industry in roles such as Admissions * 25-30% travel annually, with seasons of more travel than others * Consistent attainment of 90% of quarterly/annual goals or greater **Bonus Points if You Also Have** * Previous start-up and/or SaaS business model experience * Project management experience * MBA * Experience managing or selling into accounts within the education industry * Demonstrated successful Customer Success performance of at least 2 years **Why Join arenaflex?** As an Associate Customer Success Manager at arenaflex, you will enjoy a competitive salary and 401k, as well as a comprehensive benefits package that includes: * Medical, dental, disability, and life insurance * HSA program, vision, voluntary life, and AD&D * Tuition reimbursement * Paid time off, 11 paid holidays, and flexible work schedules * LifeStyle Spending Account **Base Salary: $60,000 + Commission (OTE of $90,000)** **Additional Information** arenaflex is an equal opportunity employer and welcomes diversity in the workplace. We participate in E-Verify and require all employees to successfully pass a background check upon being hired. We believe in hiring the most awesome people and treating them right, and we know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger. If you are a motivated, professional, and organized individual who is a true team player, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job