Job Description
About the position
In this hybrid role based at our Chicago Headquarters, you will be responsible
for reviewing and analyzing fraud alerts to mitigate fraud losses to Alliant
Credit Union. Identify fraud patterns impacting member's deposit accounts.
- Responsibilities
- Review customer accounts for the prevention and detection of possible fraud.
- Research and analyze account activity to assess levels of risk and fraud.
- Complete back-office functions related to research and resolution of fraudulent activity and service support.
- Assess the level of risk and make decisions which directly impact the customer experience and risk to Alliant Credit Union.
- Utilize case management system or processes to manage individual case load, document and archive assigned cases from case origination through resolution,and accurately articulate the circumstances and events of the investigation.
- Provide phone support to call center and members on fraud matters.
- Assist with updating departmental procedures.
- Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act.
- Ensures compliance with all applicable state and federal laws, company procedures and policies.
- Maintains integrity and ethics in all actions and conversations with or regarding credit union membersand their accounts; complies with Privacy Act directives.
- Requirements
- Minimum - High School or Equivalent
- Minimum - 2 Years Fraud or Related
- Nice-to-haves
- Preferred- 4 Year Bachelors Degree in Business, Finance or Related
- Preferred - 3 Years Fraud
- Benefits
- health care, vision, dental, and 401k with employer match
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
Apply tot his job
Apply To this Job