Job Description
This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship. About Us MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan. The Rewards Operations Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Operations Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service. What We Offer You will be entitled to a competitive salary and attractive benefits, including: Annual leave, birthday leave, tenure leave, international remote work leave, and more Five-day work week, Remote working arrangement Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program About the Job The Associate, Rewards Operations will play a crucial role in ensuring our customers receive their rewards efficiently and effectively. You will be responsible for managing the end-to-end fulfillment process, from coordinating with the procurement team to handling customer inquiries and resolving issues. This role requires a meticulous eye for detail, excellent organizational skills, and a customer-centric mindset. The Associate, Rewards Operations will be responsible for: Support the end-to-end rewards fulfillment process, ensuring timely and accurate delivery of rewards to customers. Build and maintain relationships with vendors and redemption centers, ensuring timely delivery and quality of rewards. Track and update inventory levels, flagging low stock and supporting the Procurement team to maintain adequate supply. Collaborate with the Customer Service team to address inquiries and resolve escalations related to reward fulfillment within SLAs. Maintain fulfillment performance data and assist in generating reports to provide operational insights. Assist in identifying areas for optimization to enhance efficiency and customer satisfaction. Ensure fulfillment processes align with company policies and applicable regulations. Work with teams such as procurement, marketing, and customer service to ensure smooth operations. Provide support for weekly team updates, KPI tracking, and resolving blockers as needed. In this role, we are looking for someone with: Experience: Minimum of 1-2 years of experience in business administration, operations, or a related field. Fluency in written and spoken Hong Kong Cantonese is a must to work with local stakeholders in Hong Kong, along with strong English communication skills. Strong Microsoft Excel and Google Sheets skills to handle data Strong organizational and project management skills. Excellent communication and interpersonal abilities. Experience in using fulfillment and inventory management software. Analytical mindset with the ability to interpret data and make data-driven decisions. Customer-focused with a commitment to delivering exceptional service. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Proven ability to work independently and remotely, with strong self-discipline and time management skills. Embraces a startup culture and thrives in a fast-paced environment, taking initiative and ownership of tasks. Highly organized with meticulous attention to detail. Excellent verbal and written communication skills. Collaborative and flexible approach to work, able to contribute effectively as part of a team. Effective problem-solving skills, including decision-making, time management, and prioritization. #MoneyHeroGroup #LI-RR1 #LI-Remote What can you expect from us? Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.