Associate Staff Engineer – Salesforce Service Cloud Consultant

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Serve as an SME for Salesforce Service Cloud
Facilitate business process reviews to identify client requirements and processes.
Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
Configure Salesforce Service Cloud and Force.com solutions.
Effectively manage all aspects of projects and client communications.
Contribute to teams on Service Cloud engagements, spanning the standard project lifecycle from strategy/visioning through implementation/post-implementation support with responsibilities across business and technical workstreams.
Drive collaborative Customer Service business process, business requirements and functional design discussions with clients.
Support change management and business readiness activities to deploy Service Cloud, Field Service Lighting and/or Communities to end-users.
Manage functional project team members.
Run workshops, work closely with the client, able to talk about tradeoffs.
Map functional requirements to Salesforce Service Cloud features and functionality.
Mentor other team members in customer service processes and Salesforce.com Service Cloud technology.
Deliver end user training and documentation.
Identify risks that threaten project success and recommend workarounds.
Ensure Best Practices and SFDC Coding Standards are followed.

Minimum of 3 to 5 years of experience working with Salesforce Sales Cloud.
Salesforce Service Cloud certified.
Knowledge of JIRA tool.
Good knowledge of Salesforce configuration and customization.
Advanced knowledge of Excel and Data Loader; Demandtools knowledge preferred.
Strong data management skills, including experience with data consolidation and de-duplication.
Ability to handle client interactions at the senior level to lead project discussions.
Knowledge of Salesforce programming (Apex and Visual force).
Experience in lightning development, able to build components and Apps.
Deep understanding of Salesforce administration with a strong focus on Service Cloud.
Experience designing integration data mappings preferred.