Job Description
Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk. Ensure timely respond and communication with merchants with appropriate updates. Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements. Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action. Awareness of policies and procedures for merchants’ managements and acquiring merchants setup. Monitor daily MIS, Business MI & productivity sheets on a daily basis. Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments. Responsibilities Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses. Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list Ensure the documents are completed in all respects Perform all system related and negative checks Raise exceptions and seek compliance approval wherever required Qualifications Knowledge of general banking with good experience in merchant onboarding procedures and the local policies. 1-3 years of cards domain/multi-discipline banking experience. Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills Strong knowledge on MS Office tools, MIS reporting and analysis Hands on experience in any card management system