Job Description
We are conducting a research study on how large B2C companies use customer feedback and Voice of Customer (VoC) practices to improve customer retention, personalization, and business decision-making.
We are looking to speak with senior professionals from large companies who have hands-on experience with Customer Experience (CX), customer insights, feedback analytics, or related areas.
Ideal participants may currently work as:
- Head of Customer Experience (CX)
- Director of Customer Experience
- Head of Voice of Customer (VoC)
- Customer Insights Lead / Manager
- CX Lead / CX Manager
- Head of Customer Analytics
- Customer Success Lead
- Product / Analytics leaders involved in customer feedback initiatives
Relevant experience includes:
- Voice of Customer (VoC) programs
- NPS / CSAT / customer feedback systems
- Customer insights & analytics
- Text analytics (NLP, sentiment analysis)
- Customer journey & retention analysis
- Personalization based on customer data
- Feedback-driven business decisions
Interview details
Format: online interview via Zoom
Duration: 60-80 minutes
Incentive: $100 USD
If this sounds relevant to your background, feel free to apply or send a short note describing your experience in CX / VoC / customer insights.
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