Job Description
Company Description: Sutherland has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide. With operations in 60 global locations—and a strong presence in Bulgaria since 2008—our team of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely. Job Description: As a Bilingual HR Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment, ensuring a positive experience for employees at every stage. You will work remotely in standard 8-hour day shifts, supporting HR operations across multiple sub-teams. Key Responsibilities Handle HR-related queries via email and internal systems (no direct client-facing communication) Support and guide employees through onboarding, documentation, and HR procedures Use internal ticketing systems to manage, track, and resolve employee requests Validate and process documentation related to: Global Work Authorization – work permits, passports, background checks, and criminal record validation New Joiner Support – onboarding, documentation processing Data Management – updating employee records and personal information Exit Processes – offboarding and termination support Disability Services and Payroll inquiries Maintain strict confidentiality and high standards of professionalism Meet performance metrics and contribute to overall team success Qualifications: Fluency in French (minimum B2 level) Fluency in English (minimum B2 level) Strong attention to detail and high accuracy Excellent written communication and organizational skills Problem-solving mindset with ability to prioritize Comfortable working independently in a virtual environment Experience in administrative support or HR-related roles is a plus, but not mandatory Additional Information: What We Offer Fully remote / work-from-home opportunity (standard working hours, full equipment provided) Fully back-office position with no voice support Long-term, full-time employment contract 21 days of paid vacation per year Comprehensive benefits package including: Health and life insurance Food vouchers Multisport card Professional development through in-house training and certifications Recognition and rewards programs Employee Assistance Program with 24/7 psychological support Digital onboarding process with eSignature tools Exclusive employee discounts, gifts for life events, team-building