Job Description
The Employee Navigator Database Manager is responsible for the strategic build,
configuration, integration, and ongoing optimization of benefits administration
platform Employee Navigator, and similar systems.
This role serves as the technical backbone of enrollment operations, ensuring seamless
database performance, accurate eligibility configuration, and successful carrier
integrations (EDI/API). You will work cross-functionally with implementation, enrollment,
and service teams to deliver a technology-driven, people-focused enrollment
- experience.What success look like in this role:
- Zero or near-zero critical enrollment errors during Open Enrollment
- Accurate and timely database builds aligned with plan design
- Successful EDI/API integrations with minimal rework
- Ability to independently troubleshoot and resolve complex discrepancies
- Strong partnership with enrollment and implementation teams
- High responsiveness during peak enrollment periods
- Continuous improvement of processes, automation, and documentation
- Experience
- Minimum 2+ years experience building databases in:
○ Employee Navigator (preferred)
- ○ Ease, Selerix, Bswift, or similar platforms
- Proven experience with:
○ EDI file feeds and API integrations
- ○ Benefits administration systems and workflows
- Experience supporting:
○ Open Enrollment at scale
○ Multi-state or multi-client environments
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