Job Description
Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Benefits Coordinator to support Wellstar Health Systems. The role involves serving as a liaison between the client’s HR department and employees, managing benefit-related inquiries, and providing a variety of benefit services.
Responsibilities
- Represents BCInsourcing as an ambassador to Wellstar Health Systems by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
- Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, and benefit carriers
- Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations
- Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs
- When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing
- Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues
- Responds to employee and carrier inquiries in a timely and accurate manner
- Accurately tracks employee services and client support in appropriate systems
- Performs all other duties as requested by BCInsourcing
Skills
- High School Diploma/GED equivalent and/or related work experience equivalency
- Proven experience operating in Microsoft Excel
- Must Have Previous Experience In HR/Benefits To Be Considered
- Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
- Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
- Demonstrate self-driven outcomes with little supervision
- Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes
- Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
- Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness
Benefits
- Paid training and ongoing professional development
- Company-provided equipment
- Comprehensive medical, dental, and vision coverage, including a wellness program
- Additional voluntary benefit options
- 100% employer-paid benefits
- 401(k) retirement plan with company match
- Pet insurance
- Immediate vacation accrual
- Paid holidays, effective upon hire, including:
- – 11 company-observed holidays
- – 2 floating holidays
- – 2 personal days
- – 2 volunteer days
- Employee referral bonus program
Company Overview
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