Job Description
Join arenaflex, a leading global company, as a Benefits Customer Service Representative in a remote work environment. As a key member of our team, you will have the rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. With a focus on delivering exceptional customer service, you will spend your day on the phone, assisting with chat and message center as you gain additional experience. **About arenaflex** arenaflex is a top-notch global company that partners with clients to activate ideas and solutions, taking advantage of a new world of opportunity. With a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Our commitment to diversity, equity, and inclusion is reflected in our equal opportunity employer status, where we consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. **Key Responsibilities** As a Benefits Customer Service Representative, you will be responsible for: * Quickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message * Customizing customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls * Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements * Skillfully translating health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon * Reading and understanding client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member * Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information * Maintaining and documenting complete and accurate call and case notes in a professional manner * Regularly participating in team meetings and training * Performing other duties as assigned **Requirements** To be successful in this role, you will need: * Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way * Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills * Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols * High level attention to detail, multi-tasking, and ability to organize work * Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging * Ability to work autonomously in a self-paced, self-motivated team environment * Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat * Ability to understand and follow oral and written instructions * Ability to type 30 words a minute * Experience working in a customer service-related field * High School degree required * Associate or Bachelor's degree nice to have * Working knowledge of health and welfare and/or defined benefit pension plans * Experience working in a call center environment * Ability to read, write, and speak Spanish (for bilingual positions) **Work Environment and Culture** As a remote Benefits Customer Service Representative, you will have the flexibility to work from home, with opportunities to interact with peers, supervisors, and managers virtually. Our company culture values diversity, equity, and inclusion, and we strive to create a positive and supportive work environment. We offer a range of benefits, including medical, dental, and vision coverage, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave. **Compensation and Benefits** The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: * Medical, dental, and vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) **Career Growth Opportunities and Learning Benefits** As a Benefits Customer Service Representative, you will have opportunities to learn and grow with our company. We offer training and development programs to help you advance your career and achieve your goals. Our company values diversity, equity, and inclusion, and we strive to create a positive and supportive work environment. **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. We look forward to hearing from you! **Application Deadline** This position is anticipated to close on Aug 29, 2025. Don't miss this opportunity to join our team and make a difference in the lives of our clients' plan participants. Apply today! Apply for this job