Job Description
Scope: Replace a manually-assembled 20-tab weekly Excel operations report with live Metabase dashboard connected to our existing BigQuery warehouse.
What we have:
All operational data already in BigQuery (sales, refunds, chargebacks, contact volume, processing, subscriptions, reputation)
Current report template in Excel (will share)
Metabase account
Airbyte account
What we need:
Data modeling layer in BigQuery
8-10 Metabase dashboards covering: contact volume & support metrics, refund/chargeback ratios by product and card network, processing & backlogs, online reputation, subscription health, staffing model
Automated weekly Slack/email summary of key metric changes
Documentation so our team can maintain it
Must-have skills:
BigQuery SQL (advanced — window functions, CTEs, partitioning)
Experience with at least one modern BI tool (Sigma, Looker, Tableau, or Power BI, Metabase)
Data modeling for analytics (star schema, etc.)
Airbyte
Nice-to-have:
Experience with payment/fintech data (chargeback ratios, card network compliance)
dbt (data build tool) for managing the BigQuery transformation layer
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